- Appointment Pre-Show Checklist
- Floor Coordinator Log
- Floor Opportunity Card
- Floor Opportunity Log
- Inbound Sales Script
- Phone-Up Opportunity Card
- Receptionist Call Tracking
- Status Call Backs
- BDC Success Guide
- Internet Process Guide
- Sales BDC Workbook
- Sales Executive Management Guide
- Sales Script Book
- Salesperson Guide
- Service Advisor Guide
- Service BDC Workbook
- Service Executive Management Guide
- Service Script Book
- "No Luck Needed" - BDC Strong Green Wristband
- "Smile & Dial" - BDC Strong Wristband
- 'HOT & Ready to Dial' Mug
- 'Put Me Down & Pick Up the Phone' Mug
- BDC Strong Navy Wristband
- BDC Strong Purple Wristband
- BDC Strong Tee
- BDC Strong Wristband Variety Pack - 10
- Motivational Phone Sticker - "Pick Me Up, I Make You Money" [PACK of 5+]
- PDS Fidget Spinner
- PDS Notebook
- PDS Polar Tumbler
- Rebuttal Beach Balls
- Smile & Dial Tee
BDC Success Guide
Our BDC Success Guide is a tool for you to use to create a customized business development binder. The guide includes Best Practices for Concierge Services, Management Awareness, CRM, and...
Internet Process Guide
Step by Step process guide for Internet Process Theory, Response Time, Response Quality and Internet Priority of Calling. Includes Scripting, Messaging and Email Templates throughout Customer Life Cycle.
Sales BDC Workbook
Using a Workbook Format this guide is a training tool for Sales BDC Staff that covers Fundamental Phone Skills, Steps to an Outbound Call and Setting Appointments. Includes fundamental guidelines...
Sales Executive Management Guide
Understanding a Business Development Center, BDC Structure and Staffing, Total Opportunity Management, Proactive Campaigns, Managed Accountability. Key Performance Indicators Sales & Service, BDC Success Plan.
Sales Script Book
Comprehensive sales script book that includes scripts and messaging for Inbound & Outbound Sales Calls. Includes Best Practices for Gaining Control of the Conversation, Effective Messaging and Objection Handling. Contains...
Process guide for Sales People. The guide includes Best Practices for Customer Follow Up, Increasing Customer Contacts and Prospecting, as well as scripting for Inbound & Outbound Sales Calls, Messaging,...
Service Advisor Guide
Process guide for Service Advisor. The guide includes Best Practices for Customer Follow Up, Increasing Customer Contacts and Prospecting, as well as scripting for Inbound & Outbound Sales Calls, Messaging,...
Service BDC Workbook
Using a Workbook format, this guide is a training tool for Service BDC Staff and covers Understanding a Business Development Center, Key Skills and Expectations, Outbound and Inbound Calls, Effective...
Service Executive Management Guide
Understanding a Business Development Center, BDC Structure and Staffing, Service Call Process, Proactive Campaigns, Managed Accountability and BDC Success Plan.