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Sales BDC Workbook

  • 3000


Using a Workbook Format this guide is a training tool for Sales BDC Staff that covers Fundamental Phone Skills, Steps to an Outbound Call and Setting Appointments. Includes fundamental guidelines for handling Sales BDC leads (Unsold Traffic, Inbound Sales Calls, Internet, Chat and Proactive Campaign Sales Calls). Key Performance Indicators and Minimum Standards for performance are included.


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